SYSBERG PRIVACY POLICY


We endeavour to ensure that the information we collect such as name, email, telephone number, address etc. is complete, accurate, accessible, and not subject to unauthorised access.


We may collect personal information either directly from you, or from third parties, including where you:


a) contact us through our website;

b) communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook, Twitter etc. ) or otherwise;

c) use our automated referral system or manual referral service;

d) interact with our website, social applications, services, content and advertising; and

e) invest in our business or enquire as to a potential purchase in our business.


We may also collect personal information from you when you use or access our website or our social media pages. This may be done through the use of web analytics tools, 'cookies' or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. Cookies may be used to serve relevant ads to website visitors through third-party services such as Google Adwords. These ads may appear on this website or other websites you visit.


If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.


USE OF YOUR PERSONAL INFORMATION


We collect and use personal information for the following purposes:

a) to provide services or information to you;

b) for record-keeping and administrative purposes;

c) to provide information about you to our contractors, employees, consultants, agents or other third parties including certification bodies for the purpose of providing services to you;

d) to improve and optimise our service offering and customer experience;

e) to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;

f) to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act 2003 (Cth)). In this regard, we may use email, SMS, social media, or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);

g) to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and

h) to consider an application for employment from you.


We may disclose your personal information to cloud providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.


We’ve endeavoured to ensure that our use and collection of your data is clear and as transparent as possible, but in the interests of keeping this policy concise, it’s not possible to list every circumstance in which we will use your data.


We may use third-party service providers for disaster recovery services. To the extent necessary to receive those disaster recovery services, we will provide your data to that third-party service provider.


We may also use third-party service providers to audit the infrastructure and applications we use to store your data. To the extent necessary to receive those audit services, we will provide your data to that third-party service provider.


SECURITY


We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password-protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.


LINKS


Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We have no control over the content of the linked websites and are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them. The inclusion of any linked website on the Website does not imply our approval or endorsement of the linked website.


By providing personal information to us, you consent to our storage, maintenance, use and disclosure of personal information in accordance with this privacy policy.


We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.


CHANGE OF CONTROL


If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.


DISPUTE RESOLUTION


When a dispute arises between you and us, you agree to contact us first at [email protected] and try to resolve the issue. If the resolution is not found with us, then you agree that a resolution will be sought through arbitration acceptable to you and us. 


PRIVACY STATEMENT REGARDING RESOURCES 


1. What information do we collect and what do we do with it?

When you enroll as a student or subscriber (“learner”) on our site or related courses, as part of the enrolling process, we collect the personal information you give us such as your name and email address.

Email marketing: we may send you emails about our site, resources and related course(s), registration, course content, your course progress or other updates. We may also use your email to inform you about changes to the course and resources, survey you about your usage, or collect your opinion.


2. How do you get my consent?

When you provide us with personal information to become a learner on our site, use resources, make a purchase, or participate in the course, you imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.


How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected]


3. Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service [https://resources.sysberg.com.au/pages/terms].


4. Sysberg Resources

Our resources site is hosted by Thinkific Labs Inc. (“Thinkific”). They provide us with an online course creation platform that allows us to sell our products/services to you.

Your data is stored through Thinkific’s data storage, databases and the general Thinkific application. They store your data on a secure server behind a firewall.


Payment:

If you make a purchase on our site, we use a third-party payment processor such as Stripe or Paypal. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.


All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.


PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers.


For more insight, you may also want to read Thinkific’s Terms of Service here https://www.thinkific.com/resources/privacy-policy/ or Privacy Statement here https://www.thinkific.com/resources/terms-of-service/ .


5. Third Party Services

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our course website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


Links

When you click on links on our course site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


6. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Cookies

We collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. Cookies may also be used to customize our website content for you as an individual. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer.

We use cookies to recognize your device and provide you with a personalized experience.

We also use cookies to attribute visits to our websites to third-party sources and to serve targeted ads from Google, Facebook, Instagram and other third-party vendors.

Our third-party advertisers use cookies to track your prior visits to our websites and elsewhere on the Internet in order to serve you targeted ads. For more information about targeted or behavioral advertising, please visit https://www.networkadvertising.org/understanding-online-advertising.

Opting out: You can opt out of targeted ads served via specific third-party vendors by visiting the Digital Advertising Alliance’s Opt-Out page.

We may also use automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.


Web Analysis Tools

We may use web analysis tools that are built into the BUSINESS NAME website to measure and collect anonymous session information.


7. Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence.


8. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our site or course is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at [email protected]