Course Description

The ISO 9001 Quality Management System (QMS) is a globally recognized set of standards focused on ensuring the high quality of an organization's products or services. It is part of the ISO 9000 family of standards, which assist organizations in meeting customer needs and complying with legal requirements. By implementing an ISO 9001 QMS, organizations can enjoy various benefits, including streamlined processes, reduced errors, and improved efficiency. This system establishes a framework for consistently delivering high-quality products or services, which in turn can enhance customer confidence and overall business performance.

Course Details

  • Method of delivery: Online

  • Recognition: Exemplar Global Recognised

  • Duration: The course consists of lessons and instructions, both in texts and videos. Please allocate sufficient time to understand the course contents. In addition, you must also allow time to complete an assignment for each module as well as the final assignment.

  • Language: English

  • Requirements: Whilst there are no special requirements for attending this course, the course is about conducting an internal audit of quality management systems in an organisation. Therefore, familiarity with general quality issues of the organisation of your choice through some form of training, education or experience is recommended. Students should be able to follow instructions and independently complete the assignments.

  • Time commitment: Self-paced study

  • Certificate: upon successfully completing the course Sysberg will issue you with the ISO 9001 Internal Auditor Certificate of Attainment (Recognised by Exemplar Global)*

  • Eligibility: Upon course completion, student are eligible to apply for Exemplar Global personal certification.

Course Modules

  1. 01

    • Introduction

    • Learning Objectives

    • Message from the Instructor

    • Course Overview

    • How to Navigate the Course

    • Preliminary Student Questionnaire

    • Questionnaire

  2. 02

    • Learning outcome

    • Understanding the ISO 9001 QMS

    • ISO 9001 (Quality Management Systems) Framework

    • Terms and Definitions

    • Recap

    • Check your understanding of this module

    • Quiz
  3. 03

    • Learning outcome

    • QMS Auditing Concepts

    • Types of Audits and Their Purposes

    • Auditor Roles and Responsibilites

    • Principles of Audit Evidence and Decision Making

    • Recap

    • Check your understanding of this module

    • Quiz
  4. 04

    • Learning outcome

    • Clause 4: Context of the Organisation

    • Clause 5: Leadership

    • Clause 6: Planning

    • Clause 7: Support

    • Clause 8: Operation

    • Clause 9: Performance Evaluation

    • Clause 10: Improvement

    • Recap

    • Check your understanding of this module

    • Quiz
  5. 05

    • Learning outcome

    • Planning Phase (setting objectives and targets)

    • Developing an Audit Program

    • Determining Audit Criteria

    • Preparing Audit Checklist

    • Recap

    • Check your understanding of this module

    • Quiz
  6. 06

    • Learning outcome

    • Opening Meeting

    • Collecting Evidence and Data Analysis ( ISO 9001 QMS requirements)

    • Interview Techniques and Observation Skills

    • Taking Audit Notes

    • Audit Report Preparation (NCR)

    • Writing Non-Conformances

    • Writing Audit Reports

    • Closing Meeting

    • Recap

    • Check your understanding of this module

    • Quiz
  7. 07

    • Overview

    • Context of the organisation

    • Leadership

    • Planning

    • Support

    • Operation

    • Performance Evaluation

    • Improvement
  8. 08

    • Final Assessment Overview

    • Quiz

    • Assignment
  9. 09

    • Congrats! Here's what's next, Check the benefits of enrolling to this course.

    • More resources

    • Final student calibration questionnaire

    • Questionnaire

Instructor